At CAST n' COAST, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy. Please review the details below:
Return Eligibility:
- Items must be returned within 30 days of the purchase date.
- Products must be in their original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Custom or personalized items.
- Gift cards.
- Sale or clearance items (if marked as final sale).
How to Initiate a Return:
- Contact our customer service team to request a return authorization.
- Pack the item securely and include the proof of purchase.
- Ship the item to the return address provided by our customer service team.
Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within [7] business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately for assistance.
For any questions, feel free to reach out to our support team. We appreciate your business and look forward to serving you!
